{"id":9146,"date":"2025-03-05T18:21:06","date_gmt":"2025-03-05T17:21:06","guid":{"rendered":"https:\/\/www2.ikosoft.com\/faq-vos-questions-frequemment-posees-nos-solutions\/"},"modified":"2025-07-17T14:48:37","modified_gmt":"2025-07-17T12:48:37","slug":"faq-vos-questions-frequemment-posees-nos-solutions","status":"publish","type":"page","link":"https:\/\/www2.ikosoft.com\/fr-ca\/faq-vos-questions-frequemment-posees-nos-solutions\/","title":{"rendered":"FAQ – Vos questions fr\u00e9quemment pos\u00e9es, nos solutions"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ min_height=”514.3px” custom_padding=”52px||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Vous avez une question? Parcourez notre FAQ! <\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”7px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Logiciels Merlin et solutions connexes<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ed5946″ header_text_color=”#ed5946″ custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Service \u00e0 la client\u00e8le et soutien<\/strong><\/h3>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ custom_margin=”-14px|||||” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset4″ box_shadow_horizontal=”5px” box_shadow_vertical=”5px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}”][et_pb_accordion_item title=”Comment contacter le service client d\u2019Ikosoft?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_color=”rgba(100,100,100,0.4)” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px”]<\/p>\n

Notre \u00e9quipe est \u00e0 votre disposition du lundi au jeudi de 9 h \u00e0 18 h, le vendredi de 9 h \u00e0 17 h et le samedi de 9 h \u00e0 13 h. Vous pouvez nous contacter : par t\u00e9l\u00e9phone au 04 42 900 777 <\/span><\/a>ou par courriel : hello@ikosoft.com<\/a> <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Le soutien est-il inclus dans mon abonnement?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset3″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_spread=”0px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Oui, tous nos forfaits incluent un soutien \u00e0 la client\u00e8le illimit\u00e9. Nous sommes l\u00e0 pour vous accompagner au quotidien par t\u00e9l\u00e9phone ou par courriel, que ce soit pour une question technique ou une aide \u00e0 la configuration. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Offrez-vous de la formation \u00e0 l\u2019utilisation du logiciel?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Oui! Une formation personnalis\u00e9e est incluse pour vous assurer que vous \u00eates facile \u00e0 utiliser avec le logiciel Merlin. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Que faire en cas de probl\u00e8me technique?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Si vous rencontrez des probl\u00e8mes techniques, n\u2019h\u00e9sitez pas \u00e0 contacter notre service d\u2019assistance au 04.42.900.777 et nous ferons de notre mieux pour vous r\u00e9pondre dans les 2 heures ouvrables. <\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ed5946″ header_text_color=”#ed5946″ global_colors_info=”{}”]<\/p>\n

Logiciel de point de vente Merlin<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”16px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset4″ box_shadow_horizontal=”5px” box_shadow_vertical=”5px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}”][et_pb_accordion_item title=”Qu\u2019est-ce que le logiciel de point de vente Merlin?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_color=”rgba(100,100,100,0.4)” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px”]<\/p>\n

Merlin est une solution tout-en-un con\u00e7ue pour les professionnels (salons de coiffure, salons de beaut\u00e9, etc.) pour g\u00e9rer facilement les encaissements, les stocks, les clients et bien plus encore. Voir l\u2019article<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Merlin est-il certifi\u00e9 conform\u00e9ment \u00e0 la loi antifraude en mati\u00e8re de TVA?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset3″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_spread=”0px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Oui, Merlin respecte la r\u00e9glementation en vigueur (loi anti-fraude TVA 2018) et propose des fonctionnalit\u00e9s conformes : tra\u00e7abilit\u00e9, inalt\u00e9rabilit\u00e9 des donn\u00e9es, fermeture quotidienne, etc. Voir l\u2019article<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Puis-je l\u2019utiliser sur une tablette ou un t\u00e9l\u00e9phone intelligent?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Oui, nos outils sont compatibles avec les tablettes et les t\u00e9l\u00e9phones intelligents.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Puis-je g\u00e9rer plusieurs emplacements avec un seul compte?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Oui, la version multi-sites de Merlin permet de centraliser la gestion de plusieurs \u00e9tablissements \u00e0 partir d\u2019une seule interface. Voir la page<\/a><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ed5946″ header_text_color=”#ed5946″ global_colors_info=”{}”]<\/p>\n

Prise de rendez-vous en ligne<\/strong><\/h3>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset4″ box_shadow_horizontal=”5px” box_shadow_vertical=”5px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}”][et_pb_accordion_item title=”Mes clients peuvent-ils prendre rendez-vous en ligne?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_color=”rgba(100,100,100,0.4)” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px”]<\/p>\n

Absolument! Vous pouvez int\u00e9grer un module de r\u00e9servation sur votre site Web, Google ou les r\u00e9seaux sociaux. Vos clients peuvent r\u00e9server 24 heures sur 24, 7 jours sur 7. Voir la page<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Puis-je envoyer des rappels automatiques pour les rendez-vous?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset3″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_spread=”0px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Oui, vous pouvez configurer des rappels par SMS ou par courriel pour r\u00e9duire les oublis et les absences.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Puis-je bloquer les plages horaires manuellement?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Bien s\u00fbr! Le calendrier est 100% personnalisable en fonction de vos horaires, jours de cong\u00e9 ou indisponibilit\u00e9s occasionnelles. <\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ed5946″ header_text_color=”#ed5946″ global_colors_info=”{}”]<\/p>\n

Marketing et fid\u00e9lisation<\/strong><\/h3>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset4″ box_shadow_horizontal=”5px” box_shadow_vertical=”5px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}”][et_pb_accordion_item title=”Merlin offre-t-il des outils de marketing automatis\u00e9s?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_color=”rgba(100,100,100,0.4)” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px”]<\/p>\n

Oui, vous pouvez planifier des campagnes par courriel ou SMS : promotions, rappels de rendez-vous, anniversaires de clients, etc. Voir la page<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Puis-je cr\u00e9er un programme de fid\u00e9lit\u00e9?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset3″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_spread=”0px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Oui! Merlin vous permet de mettre en place un syst\u00e8me de points, de cartes de fid\u00e9lit\u00e9 ou d\u2019offres personnalis\u00e9es. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Puis-je segmenter ma client\u00e8le?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Oui, vous pouvez filtrer vos clients en fonction de leurs habitudes, de leur fr\u00e9quence de visites, des sommes d\u00e9pens\u00e9es, etc., pour des campagnes cibl\u00e9es.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ed5946″ header_text_color=”#ed5946″ global_colors_info=”{}”]<\/p>\n

Gestion et statistiques<\/strong><\/h3>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset4″ box_shadow_horizontal=”5px” box_shadow_vertical=”5px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Quels types de rapports puis-je g\u00e9n\u00e9rer avec Merlin?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_color=”rgba(100,100,100,0.4)” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px”]<\/p>\n

Vous pouvez suivre vos ventes, vos revenus, vos performances, vos stocks, vos produits les plus vendus, etc.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Puis-je exporter mes donn\u00e9es comptables?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” hover_enabled=”0″ box_shadow_style=”preset3″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_spread=”0px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off” sticky_enabled=”0″]<\/p>\n

Oui, Merlin offre des exports compatibles avec les principaux logiciels de comptabilit\u00e9 (CSV, Excel, formats d\u2019export comptable). Voir l\u2019article<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Puis-je suivre mon inventaire en temps r\u00e9el?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Oui, la gestion des stocks est automatis\u00e9e avec des alertes de r\u00e9approvisionnement et l\u2019historique des mouvements.<\/p>\n

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Vous…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-9146","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ Ikosoft \u2013 R\u00e9ponses \u00e0 vos questions fr\u00e9quemment pos\u00e9es<\/title>\n<meta name=\"description\" content=\"Trouvez rapidement les r\u00e9ponses aux questions fr\u00e9quemment pos\u00e9es sur le logiciel Merlin, la caisse, les rendez-vous en ligne, les statistiques.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www2.ikosoft.com\/fr-ca\/faq-vos-questions-frequemment-posees-nos-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ Ikosoft \u2013 R\u00e9ponses \u00e0 vos questions fr\u00e9quemment pos\u00e9es\" \/>\n<meta property=\"og:description\" content=\"Trouvez rapidement les r\u00e9ponses aux questions fr\u00e9quemment pos\u00e9es sur le logiciel Merlin, la caisse, les rendez-vous en ligne, les statistiques.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www2.ikosoft.com\/fr-ca\/faq-vos-questions-frequemment-posees-nos-solutions\/\" \/>\n<meta property=\"og:site_name\" content=\"ikosoft\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/IKOSOFT\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-17T12:48:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www2.ikosoft.com\/fr-ca\/faq-vos-questions-frequemment-posees-nos-solutions\/\",\"url\":\"https:\/\/www2.ikosoft.com\/fr-ca\/faq-vos-questions-frequemment-posees-nos-solutions\/\",\"name\":\"FAQ Ikosoft \u2013 R\u00e9ponses \u00e0 vos questions fr\u00e9quemment pos\u00e9es\",\"isPartOf\":{\"@id\":\"https:\/\/www2.ikosoft.com\/fr-ca\/#website\"},\"datePublished\":\"2025-03-05T17:21:06+00:00\",\"dateModified\":\"2025-07-17T12:48:37+00:00\",\"description\":\"Trouvez rapidement les r\u00e9ponses aux questions fr\u00e9quemment pos\u00e9es sur le logiciel Merlin, la caisse, les rendez-vous en ligne, les statistiques.\",\"breadcrumb\":{\"@id\":\"https:\/\/www2.ikosoft.com\/fr-ca\/faq-vos-questions-frequemment-posees-nos-solutions\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www2.ikosoft.com\/fr-ca\/faq-vos-questions-frequemment-posees-nos-solutions\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www2.ikosoft.com\/fr-ca\/faq-vos-questions-frequemment-posees-nos-solutions\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www2.ikosoft.com\/fr-ca\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ – Vos questions fr\u00e9quemment pos\u00e9es, nos solutions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www2.ikosoft.com\/fr-ca\/#website\",\"url\":\"https:\/\/www2.ikosoft.com\/fr-ca\/\",\"name\":\"Ikosoft\",\"description\":\"Ikosoft Merlin - 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