{"id":9078,"date":"2025-03-05T18:21:06","date_gmt":"2025-03-05T17:21:06","guid":{"rendered":"https:\/\/www2.ikosoft.com\/faq-vos-questions-frequentes-nos-solutions\/"},"modified":"2025-07-17T11:13:36","modified_gmt":"2025-07-17T09:13:36","slug":"faq-vos-questions-frequentes-nos-solutions","status":"publish","type":"page","link":"https:\/\/www2.ikosoft.com\/fr-be\/faq-vos-questions-frequentes-nos-solutions\/","title":{"rendered":"FAQ – Vos questions fr\u00e9quentes, nos solutions"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ min_height=”514.3px” custom_padding=”52px||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Vous avez une question ? Parcourez notre FAQ ! <\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”7px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Logiciel Merlin & Solutions Associ\u00e9es<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ed5946″ header_text_color=”#ed5946″ custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Service Client & Assistance<\/strong><\/h3>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ custom_margin=”-14px|||||” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset4″ box_shadow_horizontal=”5px” box_shadow_vertical=”5px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}”][et_pb_accordion_item title=”Comment contacter le service client Ikosoft ?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_color=”rgba(100,100,100,0.4)” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px”]<\/p>\n

Notre \u00e9quipe est \u00e0 votre \u00e9coute du lundi au jeudi de 9h \u00e0 18h, le vendredi de 9h \u00e0 17h et le samedi de 9h \u00e0 13h. Vous pouvez nous contacter : par t\u00e9l\u00e9phone au 04 42 900 777 <\/span><\/a>ou par e-mail : hello@ikosoft.com<\/a> <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Est-ce que l\u2019assistance est incluse dans mon abonnement ?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset3″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_spread=”0px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Oui, tous nos abonnements incluent un support client illimit\u00e9. Nous sommes l\u00e0 pour vous accompagner au quotidien par t\u00e9l\u00e9phone ou par e-mail, que ce soit pour une question technique ou une aide \u00e0 la configuration. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Proposez-vous une formation \u00e0 l\u2019utilisation du logiciel ?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Oui ! Une formation personnalis\u00e9e est incluse pour vous garantir une prise en main facile du logiciel Merlin. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Que faire en cas de probl\u00e8me technique ?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

En cas de probl\u00e8me technique, n’h\u00e9sitez pas \u00e0 contacter notre service support au 04.42.900.777 et nous ferons tout notre possible pour vous r\u00e9pondre dans un d\u00e9lai de 2 heures ouvr\u00e9es. <\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ed5946″ header_text_color=”#ed5946″ global_colors_info=”{}”]<\/p>\n

Logiciel de caisse Merlin<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”16px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset4″ box_shadow_horizontal=”5px” box_shadow_vertical=”5px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}”][et_pb_accordion_item title=”Qu\u2019est-ce que le logiciel de caisse Merlin ?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_color=”rgba(100,100,100,0.4)” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px”]<\/p>\n

Merlin est une solution tout-en-un con\u00e7ue pour les professionnels (salons de coiffure, instituts de beaut\u00e9, etc.) permettant de g\u00e9rer les encaissements, les stocks, les clients et bien plus encore, en toute simplicit\u00e9. Voir l’article<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Est-ce que Merlin est certifi\u00e9 conforme \u00e0 la loi anti-fraude TVA ?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset3″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_spread=”0px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Oui, Merlin respecte la r\u00e9glementation en vigueur (loi anti-fraude \u00e0 la TVA 2018) et propose des fonctionnalit\u00e9s conformes : tra\u00e7abilit\u00e9, inalt\u00e9rabilit\u00e9 des donn\u00e9es, cl\u00f4ture journali\u00e8re, etc. Voir l’article<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Puis-je l'utiliser sur tablette ou smartphone ?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Oui, nos outils sont compatibles sur les tablettes et smartphones.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Est-ce que je peux g\u00e9rer plusieurs points de vente avec un seul compte ?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Oui, la version multi-sites de Merlin vous permet de centraliser la gestion de plusieurs \u00e9tablissements depuis une seule interface. Voir la page<\/a><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ed5946″ header_text_color=”#ed5946″ global_colors_info=”{}”]<\/p>\n

Prise de rendez-vous en ligne<\/strong><\/h3>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset4″ box_shadow_horizontal=”5px” box_shadow_vertical=”5px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}”][et_pb_accordion_item title=”Est-ce que mes clients peuvent prendre rendez-vous en ligne ?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_color=”rgba(100,100,100,0.4)” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px”]<\/p>\n

Absolument ! Vous pouvez int\u00e9grer un module de r\u00e9servation sur votre site web, Google, ou vos r\u00e9seaux sociaux. Vos clients peuvent r\u00e9server 24\/7. Voir la page<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Puis-je envoyer des rappels automatiques pour les rendez-vous ?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset3″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_spread=”0px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Oui, vous pouvez configurer des rappels par SMS ou e-mail pour r\u00e9duire les oublis et les absences.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Est-ce que je peux bloquer des cr\u00e9neaux horaires manuellement ?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Bien s\u00fbr ! Le calendrier est 100 % personnalisable selon vos horaires, jours de cong\u00e9s ou indisponibilit\u00e9s ponctuelles. <\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ed5946″ header_text_color=”#ed5946″ global_colors_info=”{}”]<\/p>\n

Marketing et fid\u00e9lisation<\/strong><\/h3>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset4″ box_shadow_horizontal=”5px” box_shadow_vertical=”5px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}”][et_pb_accordion_item title=”Est-ce que Merlin propose des outils de marketing automatis\u00e9s ?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_color=”rgba(100,100,100,0.4)” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px”]<\/p>\n

Oui, vous pouvez programmer des campagnes par e-mail ou SMS : promotions, rappels de rendez-vous, anniversaires clients, etc. Voir la page<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Puis-je cr\u00e9er un programme de fid\u00e9lit\u00e9 ?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset3″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_spread=”0px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Oui ! Merlin vous permet de mettre en place un syst\u00e8me de points, de cartes de fid\u00e9lit\u00e9, ou d\u2019offres personnalis\u00e9es. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Est-ce que je peux segmenter ma base client ?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Oui, vous pouvez filtrer vos clients selon leurs habitudes, fr\u00e9quence de visites, montants d\u00e9pens\u00e9s, etc., pour des campagnes cibl\u00e9es.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ed5946″ header_text_color=”#ed5946″ global_colors_info=”{}”]<\/p>\n

Gestion & Statistiques<\/strong><\/h3>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset4″ box_shadow_horizontal=”5px” box_shadow_vertical=”5px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Quels types de rapports puis-je g\u00e9n\u00e9rer avec Merlin ?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_color=”rgba(100,100,100,0.4)” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px”]<\/p>\n

Vous pouvez suivre vos ventes, votre chiffre d\u2019affaires, les performances des employ\u00e9s, les stocks, les produits les plus vendus, etc.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Est-ce que je peux exporter mes donn\u00e9es comptables ?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” hover_enabled=”0″ box_shadow_style=”preset3″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_spread=”0px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off” sticky_enabled=”0″]<\/p>\n

Oui, Merlin propose des exports compatibles avec les principaux logiciels de comptabilit\u00e9 (CSV, Excel, formats exports comptables). Voir l’article<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Puis-je suivre mes stocks en temps r\u00e9el ?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Oui, la gestion des stocks est automatis\u00e9e avec alertes de r\u00e9approvisionnement et historique des mouvements.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Vous…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-9078","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ Ikosoft \u2013 R\u00e9ponses \u00e0 vos questions fr\u00e9quentes<\/title>\n<meta name=\"description\" content=\"Trouvez rapidement des r\u00e9ponses aux questions fr\u00e9quentes sur le logiciel Merlin, la caisse, les rendez-vous en ligne, les statistiques.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www2.ikosoft.com\/fr-be\/faq-vos-questions-frequentes-nos-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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