{"id":9149,"date":"2025-03-05T18:21:06","date_gmt":"2025-03-05T17:21:06","guid":{"rendered":"https:\/\/www2.ikosoft.com\/faq-uw-veelgestelde-vragen-onze-oplossingen\/"},"modified":"2025-07-17T14:49:07","modified_gmt":"2025-07-17T12:49:07","slug":"faq-uw-veelgestelde-vragen-onze-oplossingen","status":"publish","type":"page","link":"https:\/\/www2.ikosoft.com\/de-ch\/faq-uw-veelgestelde-vragen-onze-oplossingen\/","title":{"rendered":"FAQ – Uw veelgestelde vragen, onze oplossingen"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ min_height=”514.3px” custom_padding=”52px||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Heb je een vraag? Bekijk onze FAQ’s! <\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”7px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Software voor Merlin & bijbehorende oplossingen<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ed5946″ header_text_color=”#ed5946″ custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Klantenservice en ondersteuning<\/strong><\/h3>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ custom_margin=”-14px|||||” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset4″ box_shadow_horizontal=”5px” box_shadow_vertical=”5px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}”][et_pb_accordion_item title=”Hoe contacteer ik de Ikosoft klantendienst?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_color=”rgba(100,100,100,0.4)” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px”]<\/p>\n

Ons team staat voor je klaar van maandag tot en met donderdag van 9.00 tot 18.00 uur, vrijdag van 9.00 tot 17.00 uur en zaterdag van 9.00 tot 13.00 uur. Je kunt telefonisch contact met ons opnemen op 04 42 900 777 <\/span><\/a>of per e-mail: hello@ikosoft.com<\/a> <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Is assistentie inbegrepen in mijn abonnement?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset3″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_spread=”0px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Ja, al onze abonnementen zijn inclusief onbeperkte klantenondersteuning. We staan dagelijks telefonisch of per e-mail voor je klaar, of je nu een technische vraag hebt of hulp bij de configuratie. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Bieden jullie training in het gebruik van de software?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Ja, er is een persoonlijke training inbegrepen om ervoor te zorgen dat u de Merlin software zo snel mogelijk onder de knie krijgt. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Wat moet ik doen als ik een technisch probleem heb?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Als je een technisch probleem hebt, neem dan contact op met onze supportafdeling op 04.42.900.777 en we doen ons best om binnen 2 werkuren contact met je op te nemen. <\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ed5946″ header_text_color=”#ed5946″ global_colors_info=”{}”]<\/p>\n

Merlin kassasoftware<\/strong><\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”16px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset4″ box_shadow_horizontal=”5px” box_shadow_vertical=”5px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}”][et_pb_accordion_item title=”Wat is Merlin kassasoftware?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_color=”rgba(100,100,100,0.4)” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px”]<\/p>\n

Merlin is een alles-in-\u00e9\u00e9n oplossing ontworpen voor professionals (kappers, schoonheidssalons, enz.) om kassabonnen, voorraden, klanten en nog veel meer eenvoudig te beheren. Lees het artikel<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Is Merlin gecertificeerd als compliant met de wetgeving inzake btw-fraude?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset3″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_spread=”0px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Ja, Merlin voldoet aan de huidige regelgeving (wet btw-fraudebestrijding 2018) en biedt functionaliteiten die aan de regels voldoen: traceerbaarheid, onveranderlijkheid van gegevens, dagelijkse afsluiting, enz. Lees het artikel<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Kan ik het gebruiken op een tablet of smartphone?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Ja, onze tools zijn compatibel met tablets en smartphones.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Kan ik meerdere verkooppunten beheren met \u00e9\u00e9n account?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Ja, met de multi-site versie van Merlin kun je het beheer van meerdere vestigingen centraliseren vanuit \u00e9\u00e9n interface. Ga naar pagina<\/a><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ed5946″ header_text_color=”#ed5946″ global_colors_info=”{}”]<\/p>\n

Online afspraken maken<\/strong><\/h3>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset4″ box_shadow_horizontal=”5px” box_shadow_vertical=”5px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}”][et_pb_accordion_item title=”Kunnen mijn klanten online een afspraak maken?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_color=”rgba(100,100,100,0.4)” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px”]<\/p>\n

Absoluut! Je kunt een boekingsmodule integreren op je website, Google of je sociale netwerken. Je klanten kunnen 24\/7 boeken. Ga naar pagina<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Kan ik automatische herinneringen voor afspraken versturen?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset3″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_spread=”0px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Ja, je kunt sms- of e-mailherinneringen instellen om verzuim en afwezigheid te verminderen.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Kan ik tijdsloten handmatig blokkeren?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Natuurlijk kan dat! De kalender is 100% aanpasbaar aan je agenda, vakanties of incidentele afwezigheid. <\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ed5946″ header_text_color=”#ed5946″ global_colors_info=”{}”]<\/p>\n

Marketing en loyaliteit<\/strong><\/h3>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset4″ box_shadow_horizontal=”5px” box_shadow_vertical=”5px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}”][et_pb_accordion_item title=”Biedt Merlin geautomatiseerde marketingtools?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_color=”rgba(100,100,100,0.4)” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px”]<\/p>\n

Ja, je kunt e-mail- of sms-campagnes programmeren: promoties, afspraakherinneringen, verjaardagen van klanten, enz. Ga naar pagina<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Kan ik een loyaliteitsprogramma opzetten?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset3″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_spread=”0px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Ja! Met Merlin kunt u een puntensysteem, klantenkaarten of persoonlijke aanbiedingen instellen. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Kan ik mijn klantenbestand segmenteren?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Ja, je kunt je klanten filteren op basis van hun gewoonten, bezoekfrequentie, bestede bedragen, enz. voor gerichte campagnes.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ed5946″ header_text_color=”#ed5946″ global_colors_info=”{}”]<\/p>\n

Beheer & Statistiek<\/strong><\/h3>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset4″ box_shadow_horizontal=”5px” box_shadow_vertical=”5px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Welke soorten rapporten kan ik met Merlin genereren?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_color=”rgba(100,100,100,0.4)” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px”]<\/p>\n

Je kunt je verkoop, omzet, prestaties van werknemers, voorraden, best verkopende producten, enz. bijhouden.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Kan ik mijn boekhoudgegevens exporteren?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” hover_enabled=”0″ box_shadow_style=”preset3″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” box_shadow_spread=”0px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off” sticky_enabled=”0″]<\/p>\n

Ja, Merlin biedt exports die compatibel zijn met de belangrijkste boekhoudsoftware (CSV, Excel, boekhoudkundige exportformaten). Lees het artikel<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Kan ik mijn aandelen in realtime volgen?” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf2e8″ background_enable_color=”on” box_shadow_style=”preset2″ box_shadow_horizontal=”3px” box_shadow_vertical=”3px” box_shadow_blur=”6px” global_colors_info=”{}” toggle_font=”|700|||||||” toggle_font_size=”30px” open=”off”]<\/p>\n

Ja, voorraadbeheer is geautomatiseerd, met aanvullingswaarschuwingen en verplaatsingsgeschiedenis.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Heb je…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-9149","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ Ikosoft - Antwoorden op veelgestelde vragen<\/title>\n<meta name=\"description\" content=\"Vind snel antwoorden op veelgestelde vragen over Merlin software, kassa, online afspraken en statistieken.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www2.ikosoft.com\/de-ch\/faq-uw-veelgestelde-vragen-onze-oplossingen\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ Ikosoft - Antwoorden op veelgestelde vragen\" \/>\n<meta property=\"og:description\" content=\"Vind snel antwoorden op veelgestelde vragen over Merlin software, kassa, online afspraken en statistieken.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www2.ikosoft.com\/de-ch\/faq-uw-veelgestelde-vragen-onze-oplossingen\/\" \/>\n<meta property=\"og:site_name\" content=\"ikosoft\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/IKOSOFT\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-17T12:49:07+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www2.ikosoft.com\/de-ch\/faq-uw-veelgestelde-vragen-onze-oplossingen\/\",\"url\":\"https:\/\/www2.ikosoft.com\/de-ch\/faq-uw-veelgestelde-vragen-onze-oplossingen\/\",\"name\":\"FAQ Ikosoft - 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